Responsible Social Gameplay

Milkystar Responsible Social Gameplay

Date Updated: August 01, 2023

Version 1.7

Introduction

MilkyStar Slots is dedicated to ensuring our players enjoy a safe and enjoyable experience on our platform. We believe in a collaborative approach with our players to ensure a balanced and responsible approach to online social gameplay.

At MilkyStar, we value the well-being of our customers. While our platform offers an engaging experience, we recognize the potential risks of online gameplay if not approached responsibly. Thus, we consider it a joint responsibility with our users to ensure a balanced and controlled experience.

To foster a safe and enjoyable environment, we've implemented tools and measures aimed at promoting responsible gameplay. We urge you to utilize these tools to maintain control over your activities on our platform.

Furthermore, for the safety and well-being of our users, we retain the right to activate certain protective measures when we deem it necessary, even without prior notice.

1. Responsible Social Gameplay Guidelines

• The Responsible Social Gameplay Policy outlines the tools, resources, and information available to our registered players on MilkyStar's platform. This policy is an integral part of MilkyStar's Terms of Service. Any terms defined within the Terms of Service retain their meaning in this Responsible Social Gameplay Policy.

• We reserve the right to modify the Responsible Social Gameplay Policy as needed. Any updates will be promptly displayed on our platform and will take effect immediately upon posting.

• Should we make changes to this Responsible Social Gameplay Policy that might reduce your existing rights or seem unfavorable, we will alert you during your subsequent visit to our platform. Before you can continue playing any games, you'll need to re-confirm your acceptance of the updated policy. If you disagree with the revised Responsible Social Gameplay Policy, we kindly ask that you refrain from using our platform.

2. Guiding Principles of Our Responsible Social Gameplay Program

• MilkyStar Slots' Responsible Social Gameplay (Responsible Social Gameplay) Program is rooted in:

• Providing players with tools and information to make informed gameplay decisions.

• Preventing excessive gameplay on our platform.

• Offering resources and support for those who need it.

• MilkyStars Responsible Social Gameplay Program is built on the foundation of equipping our users with the necessary tools, information, and resources to:

• Make well-informed gameplay decisions.

• Prevent problematic gameplay behaviors on our platform.

• Our Responsible Social Gameplay Program is tailored to cater to users at all stages, from the moment of registration to the point of redemption, and across all gameplay intensities. The program encompasses a variety of educational content, user control mechanisms, and avenues for seeking professional assistance when required.

• At MilkyStar Slots, we recognize that creating an enjoyable and budget-friendly gameplay environment is a collaborative effort. While the decision to play rests with the individual, our role is not to counsel or monitor user actions. Instead, our emphasis is on offering control mechanisms and fostering an environment of informed decision-making.

• Our team at MilkyStar Slots is well-equipped and trained to support you concerning your gameplay. We motivate our staff to actively provide information and introduce control tools to our users.

3. Take Control of Time on Platform

To ensure our users have the necessary tools to manage their gameplay, we offer the following access control tools. These are especially useful if you feel your gameplay might be veering towards problematic behavior (refer to section 4 and 8, “Self-Assessment and Recognizing Problem Gameplay”).

To help you manage your gameplay, we offer:

• Taking a Break: Temporarily suspend your account for periods ranging from 1 to 30 days.

• Self-Exclusion: Longer suspension periods from 6 months to indefinite.

• Permanent Closure: For those who wish to close their account permanently.

Taking a Break:

• How to Access: Navigate to the “Contact” form on the Platform and select “Responsible Social Gameplay options” or send us an email to [email protected]. 

• Note: User needs to clarify the subject line as “Taking a break” with a reason, period of days, and account username associated with the email they are sending the inquiry from. We will send a form link via email to confirm your agreement on the account’s short term deactivation.

• Purpose: This option lets you take a temporary deactivation from gameplay, preventing access to your account during this period.

• Duration Options: Select the number of days you’d like the platform to be inaccessible in the form we provide in the email.

• Reactivation: Your account will remain inaccessible until the end of your chosen duration in the form. 

Self Selected-breaks:

• How to Access: Use the “Contact Us” form on the Platform and select “Responsible Social Gameplay options”.

• Purpose: This tool allows you to suspend your account for an extended period.

• Duration Options: 6 months, 1 year, 3 years, 5 years, or indefinitely. For verified accounts with remaining Starsweep Coins that meet our criteria, we'll facilitate their redemption.

• Communication: You'll be removed from our marketing communication lists.

• Reactivation: Your account will remain locked until the end of your chosen duration. For definite durations, accounts will auto-reactivate post-completion. For indefinite selected-breaks, a minimum of 6 months must pass before considering reactivation, followed by a 7-day period before the account is fully activated. 

Permanent Closure:

• How to Access: Reach out to our customer support [email protected]. 

• Purpose: If you decide to permanently shut down your account, send an email to our Customer Support using this form, specifying “Permanent Account Closure” and your reason.

• Finality: This action is irreversible. Once closed, the account cannot be reopened.

• Confirmation: You'll need to provide a “confirmation of understanding” to finalize the permanent closure. We will send a form link via email to confirm your agreement on the account’s closure. Again, this action is irreversible. Once closed, the account cannot be reopened.

4. Self-Assessment

If you're concerned about your gameplay habits, consider our self-assessment questions available here. 

It's important to understand that the mentioned organizations operate independently and have no direct affiliation with MilkyStar Slots. They are not equipped to handle customer support inquiries or resolve disputes related to MilkyStar Slots. If you have questions, concerns, or complaints specific to your account or our services, please reach out directly to us [email protected].

While many individuals relish in the fun of social gaming without any issues, it can become problematic for some. To gauge whether your gaming habits might be veering into concerning territory, reflect on the following questions:

Understanding Your Social Gaming Habits:

• Does gaming interfere with essential responsibilities like work or school? 

• Have you ever missed important events or deadlines due to gaming? 

• Have others expressed concerns about your gaming frequency or duration? 

• How do you respond when someone critiques your gaming habits?

• Has your gaming affected your relationships with family or friends negatively?

• Have you forsaken other hobbies in favor of gaming?

• Do you ever feel the need to conceal or lie about your gaming?

• Do feelings of shame, guilt, or sadness accompany your gaming sessions?

• Do you resort to gaming as a coping mechanism during stressful times?

• Has gaming disrupted your sleep patterns?

• Are you facing financial strain due to gaming expenses?

• Do you play games to escape from real-life stressors, and feel down during or post-gaming?

If you find yourself answering 'yes' to multiple questions, it might indicate that your approach to social gaming is becoming, or has become, problematic.

Guidelines for Healthy Social Gaming:

• Remember, social gaming is a leisure activity, not a means to earn money.

• Ensure you genuinely enjoy the gaming experience without feeling compelled.

• Allocate specific time limits for gaming sessions.

• Set a budget for your gaming expenses and stick to it.

• If you feel overwhelmed, consider taking a break from gaming.

• Avoid gaming when emotionally distressed or under the influence.

• Recognize that game outcomes are random; it's all in good fun.

• If you suspect your gaming habits might be problematic, revisit the questions above for self-reflection.

5. Support Organizations

For those facing challenges with their gameplay habits, organizations like Gaming Addicts Anonymous (GAA) link here and Financial Counseling Association of America (FCAA) link here offer support.

It's important to understand that the mentioned organizations operate independently and have no direct affiliation with MilkyStar Slots. They are not equipped to handle customer support inquiries or resolve disputes related to MilkyStar Slots. If you have questions, concerns, or complaints specific to your account or our services, please reach out directly to us using this form.

6. Terms to Understand

Understanding the nature of our games can help you play responsibly:

• Randomness: Game outcomes are unpredictable.

• Return to Player (RTP): Represents the average return over a game's lifetime. If a game type has a 12% advantage, the Return to player will be 88%. 

• Advantage: Games are designed with a slight edge favoring the operator.

MilkyStar Slots employs a Random Number Generator (RNG) that is built on the same foundational code as the RNGs that have received certification from independent entities like iTechLabs and Gaming Associates. These certifications ensure:

1. Renowned Algorithm: The RNG is based on a widely recognized algorithm known for producing genuinely random numbers.

2. Statistical Randomness: The RNG algorithm underwent rigorous testing with Marsaglia's "diehard" randomness tests, confirming that the numbers it produces are both unpredictable and statistically sound. This was established after billions of seedings, re-seedings, background cycles, and number generation sequences were conducted. The resizing and mixing evaluations utilized ample samples, ensuring robust statistical validity. iTech Labs determined that the sequences for numbers and cards are random, unique, and evenly spread. The RNG's certified code has been uniquely identified. This validation is pivotal in providing a secure and up-to-date solution for all users of our products. 

3. Unpredictability: iTech Labs and Gaming Associates have verified that the sequences generated are unpredictable.

4. Non-Repetitiveness: The numbers won't follow a discernible or repeating pattern.

5. Uniform Distribution: The numbers are spread out evenly, ensuring fairness.

In essence, our games are designed to be fair and unbiased, providing an authentic gaming experience for all players.

7. Safe Gameplay Tips

• Play for entertainment, not as a source of winning. All outcomes are random. 

• Set time and budget limits.

• Understand the games before playing.

• Prioritize real-life responsibilities over gameplay.

8. Recognizing Problem Gameplay

Be aware of signs like:

• Financial struggles due to gameplay.

• Neglecting family or work responsibilities.

• Emotional distress related to gameplay.

9. Protection of Players and Minors

• We urge you to refrain from using our website or participating in our games if:

• You are currently in treatment for addiction or any related dependency.

• You are undergoing therapy for depressive or suicidal tendencies.

• You've recently encountered a traumatic event and are facing financial challenges.

• Participation in our games is strictly limited to those who have attained the legal age in their respective jurisdictions.

• For parents and guardians, to safeguard against unauthorized access by minors, we recommend:

• Maintaining the confidentiality of your account credentials.

• Ensuring you log out and never leave devices unattended while on our platform.

• Avoiding the use of the “Remember Me” option on our login page.

• Withholding banking details from children.

If your devices are accessible to minors, it's prudent to implement parental control software such as NetNanny, Cybersitter, or Cyberpatrol to restrict access to our website.