GDPR Policy

According to EU law, and subject to certain conditions, you have a number of rights concerning the personal information we hold about you.
If you wish to exercise these rights, you should contact our Data Protection Officer using the contact methods presented on our website.

These free-of-charge rights include the following:

• The right to access, modify and erase the personal information that we hold about you
• The right to be informed;
• The right to object to the processing of your data;
• The right to withdraw consent, and the right to data portability;
• The right to have inaccurate personal data rectified, or completed if it is incomplete;
• The right to complain to us or your data protection authority if you are concerned with how we process your information. See more below.

In addition, you have certain rights relating to automated decision-making and 'profiling'. Further information and advice about your rights can be obtained from your country's data protection regulator or reviewing the 2018 EU GDPR articles of interest to you.
Right to access and modify the personal information that we hold about you

You have the right to request a copy of the personal information we hold about you, known as a data subject access request. You also have the right to request that information we hold about you which may be incorrect, or which has been changed since you first told us, is updated or removed.

Right to delete/erase your data In some circumstances, you can ask us to erase personal information we hold about you. This is known as the so-called “the right to be forgotten” in section 17 if the GDPR. This includes when:

The information is no longer necessary in relation to the purpose for which it was collected (as explained in our privacy notice);
If you previously gave consent to the use of your information, but decide to withdraw it and we cannot justify another legal ground for using it under data protection law;
We process your information based on our legitimate interests and we cannot demonstrate overriding legitimate grounds to continue processing the information;
We don’t have a lawful ground under data protection law to process your information;
The data has to be erased to comply with a legal requirement;
This right is subject to mandatory retention periods under EU/local laws.

Right to restrict processing

You have the right to ask us to restrict ('block' or 'suppress') the processing of your personal information. When processing is restricted, we can still store your information, but will not use it further.

Right to Data Portability

You have the right to receive personal information you provide to us, in a ‘commonly used machine-readable format’. This allows you to obtain and reuse your information for your own purposes across different services. For example, if you decide to switch to a different provider, this enables you to move, copy or transfer your information easily between our IT systems and theirs safely and securely, without affecting its usability. This is not a general right however, and only arises when the processing of your information is:

• Based on your consent or where it is necessary for the performance of a contract, and
• When the information is processed by solely by automated means.

Right to object

Based on your particular situation, you can object to the processing of your personal information, that is:

• Based on our legitimate business interests (including profiling); or
• Done for research and statistical purposes.
You also have the ‘absolute right’ to object to the use of your personal information for direct marketing purposes (including profiling), such as when you receive emails from us notifying you about other casino brand services which we think will be of interest to you.

Right to withdraw consent

When we rely on your consent as the basis to process your personal information. This consent is provided to us by your when you read, consider and accept our Terms if Use when you sign up and register for our services. Be it known, clearly, that you have the right to withdraw your consent at any time. It is our desire and goal to make it easy for you to withdraw consent by choosing an “unsubscribe” option in every marketing communication you receive from us. If you find this isn’t the case, then just get in touch with our Data Protection Officer in the ways outlined above in Section 3, and we will work with you with to settle your concern.

Rights related to automated decision making, including profiling

We sometimes use systems to make automated decisions based on your personal information and playing history. These automated decisions can affect the products, services or features we may offer you now or in the future, or the ability to use our services. We do not rely solely on these systems.

We may use automated systems in the following situations:

• Tailoring products and services – we may place you in groups with similar customers (segments) to study and learn about preferences and your needs, and offer a more tailored experience for you;
• Detecting fraud - we use your personal information to help decide and detect if your account may be being used for fraud or money-laundering. If we think there is a risk of fraud, we may block or suspend an account;
• To detect “associated groups.” If we feel your account is linked with other accounts by more than one reasonably defined “association or link” activity or action; Opening account - when you open an account with us, we check that the product or service is relevant for you, based on what we know. We also check that you meet the conditions needed to open the account.
• This may include checking age, residency, nationality or financial position;
• We may cross reference your details, personal or devices, against so-called “bad data” already in place within our systems to prevent fraud, restricted players and self-excluded players, or banned persons;
• Risk (bad data) or reward (i.e. player club rewards) assessment connected to your wagering.

Data protection law seeks to safeguard individuals against harm that may arise from decision-making - including profiling - that takes place without human intervention. You have the right not to be subject to a decision - including profiling - when it is based on the automated processing of your personal information and it has a legal effect or a similarly significant effect on you. Please note that the right does not apply when the processing is:

• Necessary for entering into or for the performance of a contract with you; or
• When it is authorized by law; or
• When it is based on your explicit consent.